ZAP ZONE XL FEC OF THE YEAR

IAAPA recently honored Zap Zone XL as the 2024 FEC of the Year, a prestigious recognition awarded to family entertainment centers (FECs) that demonstrate excellence in guest experience, innovation, and business performance.

What Sets Zap Zone XL Apart?

Located in Lansing, Michigan, Zap Zone XL isn’t your average FEC. It’s a multi-attraction powerhouse that seamlessly blends classic and cutting-edge entertainment under one roof. With a wide array of attractions, including laser tag, bumper cars, a massive arcade, VR experiences, a trampoline park, and blacklight mini-golf, Zap Zone XL delivers a comprehensive entertainment experience that appeals to guests of all ages.

But it’s not just the attractions that earned the spotlight, it’s how Zap Zone XL operates them. The center is known for clean facilities, attentive staff, and a focus on customer service that goes above and beyond. Whether it’s a birthday party, a corporate event, or a spontaneous weekend visit, guests consistently walk away impressed.

Innovation and Leadership

Zap Zone XL has shown a commitment to staying ahead of industry trends. From integrating cutting-edge VR to updating its redemption and arcade systems, the team constantly reinvests in the guest experience. The management has embraced data-driven strategies to fine-tune operations, and they're not afraid to evolve to meet the expectations of today’s experience-hungry audience.

A Win for the Entire Community

While IAAPA’s award recognizes operational excellence, it also acknowledges a center’s role in the community and Zap Zone XL excels here too. From school partnerships to charitable initiatives and local sponsorships, Zap Zone XL is deeply rooted in Lansing’s community fabric. They’ve created a place where families can connect, laugh, and make memories—all while giving back to the people who support them.

Industry Recognition That Matters

The IAAPA FEC of the Year Award is one of the most respected honors in the attractions industry. It’s not just about being popular, it’s about being outstanding in every facet of the business. For Zap Zone XL, it confirms what guests and industry peers have known for years: they’re operating on a different level.